Skodefy Support Center

Availability: Monday – Friday (9:00 AM to 6:00 PM IST)

Response Time: Within 24 hours

We believe in transparency and accountability. When you raise a ticket through your Skodefy dashboard, we track every single step—from the moment you submit it until we resolve your issue. You'll get real-time updates, so you're never left wondering what's happening with your request.

Our ticket system is perfect for technical issues like report generation problems, software bugs, feature requests, or any detailed query that needs documentation. I personally recommend using tickets for non-urgent matters because it gives our technical team the time to thoroughly investigate and provide you with the best solution possible.

What makes our ticket support special? You can attach screenshots, error messages, and documents directly to your ticket. This helps us understand your problem better and solve it faster. Plus, you have a complete history of all communications—no more digging through emails or chat logs!

Availability: Monday – Saturday (9:00 AM to 7:00 PM IST)

Response Time: 1–4 hours

Contact us on WhatsApp: +91 98717 29324

Let's be honest—when something urgent comes up at your school, you need answers fast. That's exactly why we offer WhatsApp support. Whether it's a last-minute attendance issue, a fee entry that's not showing up correctly, or a parent complaining they can't access the portal, we're just a message away.

I know how hectic school administration can get, especially during exam season or admission time. Our WhatsApp support is designed for those "I need help right now" moments. You can send us screenshots, share your screen recordings, and explain your problem in your own words—no formal language needed!

Why choose WhatsApp support? It's quick, it's convenient, and it's on a platform you're already using every day. Our team understands the urgency of school operations, and we prioritize getting you back on track as quickly as possible. Most queries are resolved within 1-2 hours, though complex issues might take up to 4 hours.

Pro tip: Save our WhatsApp number in your contacts so you can reach us instantly whenever you need help!

Availability: 24×7 (Round-the-clock support)

Response Time: Within 24 hours

Email us at: info@skodefy.com

We understand that schools don't always work on a 9-to-5 schedule. Sometimes you're preparing reports late at night, or you discover an issue on a Sunday when you're planning for the week ahead. That's why our email support is available 24×7—because we know education doesn't take breaks.

Email support is ideal when you need to share detailed information, multiple screenshots, Excel sheets, or PDF reports. Maybe you're facing a complex issue that requires step-by-step explanation, or you want to request a new feature with proper documentation. Email gives you the space to explain everything clearly without any rush.

What we love about email support: It creates a permanent record of your communications. You can refer back to solutions we've provided, share them with your colleagues, or use them as training material for new staff members. It's not just support—it's documentation that helps your entire team.

We commit to responding to every email within 24 hours, but honestly, most of the time we reply much faster. Our team monitors the inbox regularly, and we know how important your queries are to your school's smooth functioning.

Best practices for email support: Include your school name, the module you're working with, and clear screenshots if possible. The more context you provide, the faster and more accurately we can help you!

Availability: Monday – Friday (9:00 AM to 6:00 PM IST)

Response Time: Immediate to 2 hours

Call us directly: +91 98717 29324

Sometimes you just need to talk to a real person who understands your problem. That's what our phone support is all about. When you're stuck in the middle of fee collection and parents are waiting, or when you're trying to generate report cards and nothing seems to work—just pick up the phone and call us.

I genuinely believe phone support is the most personal way we can help you. You get to explain your situation in your own words, ask follow-up questions immediately, and get real-time guidance. Our support team doesn't just read from scripts—we actually understand school operations because we work with hundreds of schools every day.

When should you call us? Phone support is perfect for urgent issues that are blocking your work, configuration help when you're setting up a new feature, quick guidance during critical school operations like admission season or exam time, or when you simply prefer talking over typing.

We aim to answer most calls immediately during business hours. If all our lines are busy (which can happen during peak admission season), we'll call you back within 2 hours maximum. We never leave you hanging!

What our clients say: Many school administrators tell us they love phone support because it feels like having a tech-savvy colleague who's always ready to help. That's exactly the relationship we want to build with every school using Skodefy.

Important note: For better service, please have your Skodefy dashboard open when you call. This helps us troubleshoot faster and get you back to work quickly. Our team might ask for your school name and the specific module you're working with—this helps us provide more accurate assistance.